Consumer terms and conditions for internet sales

PLEASE READ THESE TERMS CAREFULLY BEFORE ORDERING ANY PRODUCTS AND A PRINT A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.

If you do not accept these terms, you will not be able to order any Products from our Site.

About us

You are purchasing products from Curtain Express. Curtain Express is a brand name of RB Furnishings Ltd and www.curtainexpress.co.uk is a website operated on behalf of RB Furnishings Ltd. Your contract is with RB Furnishings Ltd (we, us, our).

We are registered in England and Wales under company number 12455820. Our trading address is Eurolink, St. Helens, WA9 4TT and our registered office is at C/O DSG Accountants, Castle Chambers, 43 Castle St, Liverpool, L2 9TL. Our VAT Registration Number is GB 342890096.

These terms and conditions of sale apply to all products (Products) supplied online by Curtain Express.

These terms and conditions do not affect your statutory rights.

About you

By placing an order through our Site, you confirm that you are at least 18 years old and legally capable of entering into binding contracts, and that you fully understand and agree all of these terms and conditions insofar as they relate to you. You must bear the risks associated with use of the Internet.

In placing an order with us, it will be necessary for you to submit personal information. We take your privacy very seriously and will treat all of your personal information in accordance with UK data protection law.

Please read our privacy policy.

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. All orders are subject to acceptance by us.

We will confirm acceptance to you by sending you an e-mail that confirms that the order has been accepted by us and that the order is being processed (Process Confirmation). The contract between us (Contract) will only be formed when we send you the Process Confirmation. We will send you a further email when the Products are dispatched.

Where you have placed an order for more than one Product, the Contract will relate only to those Products whose process we have confirmed in the Process Confirmation. We will not be obliged to supply any other Products which may have been part of your order until we have issued you with separate Process Confirmations.

How can I cancel an order

Our Products are made to your specifications and once you have received a Process Confirmation from us, you will be unable to cancel the order. However, if you change your mind before receiving a Process Confirmation, please contact us by telephone on 0330 055 3198 or email at helpme@curtainexpress.co.uk to cancel the order. Please note that we will usually issue a Process Confirmation within 24 hours of the receipt of your order. We will refund any sums paid as soon as possible and in any event within 30 days of receiving your cancellation.

Delivery

We will only deliver Products in England, Scotland, Wales, Ireland (including both Northern Ireland and the Republic of Ireland), the Channel Islands and the Isle of Man.

The price that you pay for the Products includes standard delivery. Additional delivery charges may apply in certain areas and we will advise you of any additional charges before you place your order at the checkout. Premium delivery may also be available depending on your location (details can be found at checkout).

After you have received the Process Confirmation, we will make all reasonable efforts to dispatch Products within 4 working days of the Process Confirmation. We will let you know as soon as practicable if we cannot deliver the Products within 10 working days of the Process Confirmation. If for any reason we cannot deliver the Products to you within 30 days then, if you require, we will reimburse you any money you have paid. We will make any reimbursement as soon as possible and in any case within 30 days of you cancelling your order.

It may occur that an event outside our reasonable control prevents or delays us from processing your order, manufacturing the Products, delivering the Products or performing other obligations under this Contract. If this is the case, we will notify you as soon as practicable. While this event subsists, we will not be liable to perform our obligations under this Contract.

Price and offers

The price you pay is the price displayed on our Site at the time the order is placed except in cases of obvious error. While we take every effort to ensure our prices are accurate errors may occur. We will verify prices when processing your order and if an error has occurred in our prices then we will let you know as soon as practicable after you have placed the order and let you decide if you wish to continue with the order.

We may change our prices at any time but this will not affect any order that you have already placed with us.

Payment for all products must be made by credit or debit card in UK pounds sterling.

All our prices include VAT.

All offer order codes remain our property, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.

Products

We will make the Products to within 1cm of the specifications submitted by you.

All our products are sold on the basis that they are for domestic use only.

Any Product purchased from us through our Site shall be of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

WE RECOMMEND THAT A FABRIC SAMPLE IS ORDERED TO ENSURE THE COLOUR AND TEXTURE ARE TO YOUR LIKING as computer monitors vary greatly in colour and shade representation. Please also check your measurement using our measuring guides to ensure that the correct sizes are ordered.

Your rights if you are dissatisfied with the Products

Products are all made to order. We will not be able to accept returns of the Products unless the Product is defective.

Please follow the guidelines on care of the Products. IT IS IMPORTANT THAT THE PRODUCTS ARE UNPACKED WHEN YOU RECEIVE THEM. Failure to unpack the Products may lead to creasing, such creasing will not be considered a defect.

Check the Products as soon as possible after you receive them. If you think that a Product that we supplied is defective then please contact us by telephone on 0330 055 3198 or email at helpme@curtainexpress.co.uk and we will arrange for the Product to be collected from you.

We shall inspect the Products and if we agree with you that the Product is defective then we will either (at our discretion) offer a full refund for the price of the Product, or repair or replace the Product (we will notify you by e-mail of the action we will take). We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. If returned goods are not faulty carriage will be charged at £10.00 per order.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Complaints

If you have any complaint about our service, we will aim to deal with it speedily and sympathetically. All complaints are logged, investigated and replied to. Please address all complaints to Curtainexpress.co.uk, Eurolink, Lea Green, St Helens, Merseyside, WA9 4TT. Alternatively you can telephone on 0330 055 3198 or email at helpme@curtainexpress.co.uk.

Written communications

When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Our Site

Our Site is © Copyright 2008 care of curtainexpress.co.uk. The copyright owner is RB Furnishings Ltd. No images or content may be copied or reproduced without the prior written permission of RB Furnishings Ltd.

You agree and acknowledge that we own or are licensed to use all copyright, database rights and intellectual property rights on and to all part of our Site to include without limitation the structure, design and layout of our Site.

All persons, individual and corporate, are prohibited from providing hypertext or other links to our Site, from their website or from a third party's website without our written consent.

Product images are for illustration purposes only and may differ from the actual Product.

Cookies

To assist your navigation of our Site and our prevention of fraud we may send cookies from our Site to your computer. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server. You may choose to disallow cookies via your browser but our Site may not work properly as a result.

General

1. If either party fails or delays, at any time during the term of a Contract, to insist upon strict performance of any of its obligations under the Contract or any of these terms, or if either party fails or delays to exercise any of the rights or remedies to which it is entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve the other party from compliance with such obligations. A waiver of a breach of this Contract shall not constitute a waiver of any subsequent breach.

2. If any of these terms or any provisions of a Contract are determined by any court or competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed. The remaining terms, conditions and provisions which will continue to be valid and enforceable to the fullest extent permitted by law.

3. These terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

4. You will be subject to the policies and terms in force at the time that you place an order for Products from us. We reserve the right to revise and amend these terms from time to time.

5. Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.